Shipping Policy

Veloura currently ships to customers in the United States and Canada.

United States

Orders are typically processed within 1–3 business days.

Estimated delivery after processing:

5–12 business days

Canada

Orders are typically processed within 1–3 business days.

Estimated delivery after processing:

7–15 business days

Canadian orders may be subject to customs processing, which can occasionally extend delivery times.

Duties, Taxes & Customs — Canada

International orders shipped to Canada may be subject to applicable customs duties, import taxes, or other fees imposed by Canadian authorities.

Any duties or import charges that are not collected at checkout are the responsibility of the customer.

Veloura does not control customs processing times or charges imposed by government authorities.

Delivery Estimates

Delivery times are estimates and are not guaranteed. Shipping may be affected by carrier delays, weather, holidays, customs processing, product availability, or other circumstances outside our reasonable control.

VELOURA Customer Care
Email: teamvelourabeauty@gmail.com
Please include your order number when contacting us about an existing order.